IMPROVING MOTIVATION, EFFICIENCY AND PRODUCTIVITY
These are no longer the aspirations of only the private sector. Charities understand that good office design can have significant benefits. They are realising that they - like the private sector - can benefit from providing workplaces that deliver measurable, long-term benefits to both management and employees.
HOW WE WORK WITH CHARITIES AND NOT FOR PROFIT ORGANISATIONS
With considerable experience of working with charities to help them make best use of their office space, Constructive Space has noticed a substantial shift in the way that charities and not-for-profit organisations think about their workspace.
Constructive Space has a long relationship with World Vision, the largest NGO in the world and American owned Christian Charity helping children in the third world through individual sponsorship. The company has fitted out the Charity’s London offices in Victoria as well as numerous projects in Milton Keynes and Stockley Park. They have also worked with Shelter, Macmillan, The Vineyard Church and The Investment Association to provide them with workplaces that enhance staff well-being and ensure the balance is maintained between comfort and spend.
The message is that good workplace design can boost productivity, aid communications and foster innovation. Meanwhile research suggests that unpleasant surroundings can slash productivity by a fifth, as well as lead to an increase in employee stress levels. A well-planned office can support new and alternative ways of working such as hotdesking – where employees don’t have their own permanent desks – and flexible employment patterns. The interior design can also promote the corporate image of an organisation. These can be achieved by transforming space through use of colour, graphics, lighting, interior architecture, and furniture, to name but a few.
In short, workplace design can make a charity much more attractive to staff, stakeholders and visitors. It’s a must in today’s competitive market to attract and retain key workers, not to mention the need to stand out in an increasingly crowded sector. In the UK, there are more than 160,000 charitable organisations and having a distinctive workplace can help with brand differentiation.
Of course, there’s a careful balance to be struck. The vast majority of charities wouldn’t want to give the impression that too much precious funding has been diverted to pay for new deep-pile carpets, luxury Italian sofas and chrome-plated coffee machines. It’s about maintaining a balance between not appearing to be too opulent while creating an inspirational working environment. For example, when Constructive Space was asked to design new offices for the Charities Aid Foundation (CAF), it had to create a workspace that was functional, attractive and motivational – yet with a standard of fit-out commensurate with CAF’s charitable status. A dynamic and productive ambience was created by effective use of natural light – which also helps to cut energy usage.
Investing in good workplace design can help to make best use of supporters’ money. For example, embracing new ways of working often means that less space is required. And less space means lower costs, in terms of rent and maintenance.
So, what should the effective workspace for charities look like? There are as many solutions as there are charities, but consideration should be given to a few common issues. The overarching question to ask is: What makes a successful working environment?
The answers to this are many and varied. However, most workspaces considered to be a success share similar features: They support an organisation’s business strategy, facilitate its functions while motivating and inspiring its staff. A successful workspace can reinforce an organisation’s vision and values, be flexible to change and make best use of supporters’ money.
One of the first questions to ask is how will the charity use their workspace. For most organisations, a hybrid solution is probably most appropriate, somewhere between a traditional, completely fixed, work-place and the other extreme of a totally flexible interior. Incorporating flexibility can make a real difference to how an organisation copes with short-term change.
For one London-based aid charity, massive fluctuations in the number of staff requiring desk space are a fact of life. The recent refurbishment of the charity’s workspace by Constructive accommodated this: When a disaster strikes, the number of office desks diminishes as employees and volunteers are sent to the disaster zone.
Moving to more open-plan and flexible space offers many benefits. Not only does it make better use of space but also supports better communication between staff, and the sharing of information. However, making the leap from traditional cellular office to open-plan space littered with bean bags can be a major upheaval for an organisation in the short-term. Such change needs to be planned and managed carefully, so that staff feel a sense of belonging to the new workspace, and know how to use it properly.
When planning a workplace, it’s important to get the big picture right. This means paying attention to “invisible” aspects of a scheme – such as IT and communications – as much as “visible” factors such as furniture and desk layout. With technology changing at an accelerating pace, and many charities working internationally with a dispersed team of volunteers and staff, it’s vital to incorporate the “right” IT and communications systems – and plan for expansion.
Choice of colours and use of graphics can assist in reinforcing a charity’s brand identity. While largely “internal facing” to staff, this can also be used to communicate a charity’s vision, mission and culture to visitors and stakeholders such as supporters, institutions and trustees. This is becoming ever more important in a competitive – and increasingly design-savvy – market. Reinforcing the unique passion of an organisation in the scheme design can make a real difference to exciting, motivating and inspiring staff and visitors alike.
Even small details can make all the difference. Particularly in London, many charities have a young work-force, with many staff cycling to work. Providing somewhere to “park” cycles, as well as changing rooms with showers, can make a real difference as to whether a charity can attract and retain new talent.
Environmental factors are becoming an increasingly important design consideration – and not just for charities involved in “green” issues. For example, it might be possible to reuse existing furniture and fittings in a new workplace, recycling unwanted pieces and only disposing of items where absolutely necessary. Only after these considerations have been fully explored should it be necessary to think about buying new furniture. Or it might be possible to source sustainable alternatives for a wide range of products including carpets and wall finishes, perhaps using locally-certified products wherever possible.
Energy usage can also be reduced in many cases, using natural light, low-energy fittings and an effective facilities management system. At Constructive Space, we also believe that simple considerations for choice of products and functionality of a scheme can cut water usage by a third. Indeed, there are many options for the procurement of furniture and fittings. The solution can be tailored to provide the optimum balance between budget, function, sustainability and aesthetic considerations.
As well as green issues, broader considerations regarding corporate responsibility are increasingly important. Constructive Space understand that operations – and those of our clients – impact not only on the environment but also on the people employed and the wider community. It’s vital to ensure that these impacts are as positive as possible.
It’s by thinking of the bigger picture that charities can really benefit. And this usually means sourcing a complete turnkey solution to deliver a workplace design and fit-out project. After all, most charities don’t have the expertise – or a facilities manager – to make it happen.
Testimonials
We had a tight budget and an ambitious schedule and Constructive Space were able to deliver on both fronts.
The final results are incredible and our staff are amazed by the transformative results Constructive Space have delivered. I would unreservedly recommend them, and we will be looking to work with them again on future projects.
Five years on from the refit of our Hallam Street clinic, we knew our Wimpole Street project was in excellent, trusted hands.
Constructive Space intuitively understood our goal: to create a space that could cater to Orri’s growth and expansion whilst maintaining the unique, therapeutic atmosphere that supports eating disorder recovery, aligned with CQC-rated ‘Outstanding’ requirements.
We are delighted with our new home. It’s been a joy to receive such positive feedback from our clients, their families, and of course our growing team.
They were able to work within our tight budget and time constraints to deliver a fantastic office space. Their personnel were friendly and enjoyable to work with and they were a perfect fit for our project.
I would come to Constructive Space again if I ever needed a similar project completed.
My firm had a very tight schedule and even before being fully engaged Nick and his team went the extra mile to accommodate our requirements and answer any questions. They held our hand throughout the whole process and kept us informed at all times about the project – the team was very professional, always polite and finished the project within budget and timescale. This is especially amazing given delivery challenges and price increases that the whole country has been facing lately.
I can unreservedly recommend Constructive Space and will certainly be using them again if or when we need to relocate.
Almost every aspect of the project went to plan and it was delivered both to time and to budget, despite a challenging schedule. Those few complications that arose were dealt with professionally and Constructive Space worked with us to find solutions that did not compromise the design, and proactively put forward suggestions to improve its practicality.
Consideration was given throughout to minimising disruption for both our staff and other tenants. The relationship felt like a true partnership. The quality of finish belies the budget against which the project had to be delivered and we have gained a finished space that has impressed all that have visited to date.
I would recommend Constructive Space to others and would not hesitate to use them again.
Thank you so much for all your help & patience getting us to this point!
They brought invaluable expertise that helped us assess our future space requirements plus access to a network of suppliers and professionals to help us identify and move into our new office space. All critical skills and resources that most charities simply don’t have (or need) in-house.
Please pass on my sincere thanks to all the fit-out teams for their hard work.
We really appreciate your flexibility and willingness to suit our needs and respond promptly to our, many, last minute requests!
Our gratitude for an outstanding job!
The office really is a fantastic space to work in and we feel very privileged. Your team has done a terrific job thank you.
Most of works were done out of office hours at weekends with no impact on the business – the office was always spotless when we came in on Monday mornings.
Thanks very much to Dan and team for all their hard work.
We appointed Constructive Space to take control of both our office design and build and dilapidation works, both of which were a complete success.
Our new space is not only aesthetically beautiful but also fits our needs perfectly and our staff are delighted.
Everyone involved was incredibly professional and the works were completed to a superb standard, on time and on budget.
If you’re looking for a design and build company, look no further, Constructive Space are outstanding.
Nothing was too much trouble and a solution was found to every problem.
Nick managed every element of the process from design to fit out to furniture to actual move date.
I would have no hesitation in recommending Nick and Constructive Space for all SME work of this nature.
We believe this was the first time Constructive Space was doing business with a Korean company and they couldn’t have been more considerate.
The construction was completed on time, and ready for our branch opening in London. We have had zero problems with our new office so far and believe this new stunning office will bring us lots of luck for our business.
Thank you, Constructive Space!
We ended up being highly satisfied with the quality of work and finishes and they had us up and running in our new office right on schedule and on budget.
We’re delighted with the result of the works and we’re incredibly pleased with our refreshed space.
Just like in 2007, Constructive Space acted with professionalism and care; providing expert insight throughout the entirety of the project. I’d highly recommend them to anyone.
So, when we wanted our Brighton headquarters to reflect our ethos it was important that the right interior company was chosen.
Constructive Space has achieved everything we dreamed of, including ‘railway carriages’ for meetings, formal and informal areas for work and play, and a feature spiral staircase that has helped communication and flow across our expanded office space.
The Constructive Space team turned our aspirations into reality, nothing was too much trouble and they were great to deal with – I would be very happy to recommend them. Perhaps most importantly, our staff love it. They feel our new space reflects who we are, helping us to stay calm and in control – exactly what we aim to make our clients feel. A big thank you to Nick et al for creating an innovative and inventive space.
Having run a competitive and complex tender process, the proposal put forward by Nick, Dan and Terry was by far the most suitable for our needs.
We are grateful for the time they took to work with us on understanding the brief, the internal priorities and some of the limitations.
Most importantly, CS also found creative solutions to our extremely tight timeframe so that we got the job done in time.
So a big thank you to all at CS for creating such a vibrant new office space for us and for being not only our contractors, but our partners on this phase of our expansion. Here’s to the next project together!
The team at Constructive Space were able to convert our thoughts into reality, proved themselves to be extremely empathetic to our functional and aesthetic requirements, and truly impressive when translating our aspirations into solid reality.
They made what could have been a tortuous process into an absolute pleasure, nothing was too much trouble and from the perspective of the wonderful work environment we now enjoy, we would be happy to recommend them to anybody.
They [Constructive Space] avoided the hyperbole of others we asked to quote, went the extra mile to deliver exactly what we wanted, made valuable introductions and in addition found us some free furniture and carpeting.
Highly recommended.
Excellent service is a key to the success of our business so we value an exceptional service from suppliers.
Constructive Space not only gave a great service but they were a pleasure to work with. We would be very happy to recommend you and would not hesitate to work with you again in the future.
First of all they got the essentials right: the project was on time, on budget and finished to a high quality.
Beyond that, they brought a wealth of design, technical and practical expertise and experience that has translated into very high levels of satisfaction for both our staff and numerous visitors.
They carried out the work with great flexibility and little disturbance, while paying heed to economy and efficiency at all times. I would recommend them.
Thank you so much, you and your team have really outdone themselves.
At all times the project was well managed, the team professional and dedicated. We would definitely recommend the company and would use them again.
Constructive made what seemed like a daunting task a lot easier than we had anticipated.
The team was easy to work with, committed and totally flexible.
I would have no hesitation in recommending you.
They have guided us through the pitfalls and challenges of a complete refurbishment yet been professional, courteous and accommodating at all times.
The end result has been much admired by everybody visiting our office and we would not hesitate to use their services again for our next move which, hopefully, won’t be for a few more years!
After celebrating our 50th year, the new office will provide many new opportunities for St Anne’s and the people we support for years to come.
A huge thank you to Constructive Space.
They brought invaluable expertise that helped us assess our future space requirements plus access to a network of suppliers and professionals to help us identify and move into our new office space.
All critical skills and resources that most charities simply don’t have (or need) in-house.
They were an absolute pleasure to work with and were incredibly helpful throughout the whole process.
WHAT THEY SAY
We go the extra mile:
Simon Barker, CFO of CDP (formerly the Carbon Disclosure Project, runs the global disclosure system that enables companies, cities, states and regions to measure and manage their environmental impacts) had this to say about working with Constructive Space on their recent relocation: “CDP had an exacting brief that combined minimising cost with a tight timetable for our not-for-profit’s move. They avoided the hyperbole of others we asked to quote, went the extra mile to deliver exactly what we wanted, made valuable introductions and in addition found us some free furniture and carpeting. Highly recommended.”
Jack Knight, COO of The Investment Association said: “Constructive Space was an excellent partner to work with on our 10,500 square foot City office refurbishment project. First of all, they got the essentials right: the project was on time, on budget and finished to a high quality. Beyond that, they brought a wealth of design, technical and practical expertise and experience that has translated into very high levels of satisfaction for both our staff and numerous visitors. They carried out the work with great flexibility and little disturbance, while paying heed to economy and efficiency at all times. I would recommend them.”
Ian Turvey, Central Services Manager, World Vision UK said: “Many thanks for the donation of the unwanted furniture from your Holborn offices. Staff now arrive early to ‘bag’ one of your recycled chairs! World Vision is a Christian International Aid and Development Charity, and we Value our People. We come together regularly for staff meeting (weekly most of our 200+ staff gather) in this space, as well as hosting many peer agency meetings outside of London. We also have a Church that meets here at weekends and some evenings, who utilise this resource as well. So, thank you very much (The Investment Association) for donating these items, they will be very well used.”
Chris Lane, Senior Pastor, The Vineyard Church “A huge thank you for the carpet tiles. As you know we are in the middle of an exciting expansion program, to better serve our community. The flooring alone is going to cost us somewhere in the region of £60K, so your generous gift is most welcome, and will free up funds for other parts of the project.”
CHARITY OF THE YEAR
Constructive Space not only have a significant charity and not-for-profit client base but are fully committed to supporting charities in any way possible. Since 2017, Constructive Space have elected a ‘Charity of the Year’ in which the company aims to fundraise £15,000 for its chosen charity.
Over the years, Constructive Space have had the pleasure of raising over £100,000 for small-to-medium sizes charities to help their teams continue their life changing work.
- 2017 | MS Trust – £16,951
- 2018 | Tim Henman Foundation – £22,246
- 2019 | GoBeyond – £17,316
- 2020 | Young Citizens – £17,346
- 2022 | Little Havens – £15,224
- 2023 | The Dream Factory – £15,112
- 2024 | City Gateway – TBC